Support
Need help with becool? Here are the most common questions. If you can't find your answer, write to us.
- How do I cancel my subscription?
- On your iPhone, open Settings > [your name] > Subscriptions > becool and tap Cancel Subscription. Cancel at least 24 hours before it renews to avoid being charged for the next period. Deleting the app does not cancel the subscription.
- I got a new iPhone or reinstalled the app. How do I get my subscription back?
- Open becool and tap Restore, on the plans screen or in Settings > Restore purchases. Use the same Apple Account you subscribed with.
- My progress is gone.
- becool keeps your progress, saved cards and streak only on your device, with no account or server. Deleting the app deletes this data too. When you move to a new iPhone, restoring an iCloud or computer backup brings everything back.
- How do I get a refund?
- Purchases are made through Apple, which handles refunds. Request one at reportaproblem.apple.com.
- The daily reminder doesn't show up.
- Check that notifications are allowed in Settings > Notifications > becool, and that the reminder is on in the app, under Settings > Daily reminder.
Contact us
eighty.parsnip-9d@icloud.com
We reply within 2 business days.